Average Reviews:
(More customer reviews)If your new machine LEAKS, see note #2 below. I am just amazed at how many people write that their machine leaked from day one, and they returned it. It will leak if you skip a crucial one-time set-up step.
Paid $170 at Best Buy. This is my first carpet cleaner so I have nothing to compare it to except my own expectations. Even though the name is SteamVac, like all the others in this class of cleaners, there is no Steam to it. That's just false marketing, but all the manufacturers do it, so no particular knock on Hoover.
First, let me say I'm ashamed to admit that our carpet hadn't been cleaned in 4 years, and that we live in the country where lots of dirt gets tracked in from outside. So the carpet was pretty darn dirty. The Hoover F5914-900 did a very nice job the first time I used it - a drastically noticeable difference in the appearance of the carpet. The water in the dirty water receptacle was black. Did it return the carpet to new condition? No, impossible. Did it take another treatment or two to really get it clean? Yes, that is the price I pay for ignoring wet-cleaning the carpet for years. One of this cleaner's best features is the ability to dry the carpet quite thoroughly. Since the front of the machine is made of clear plastic, you can see when you're vacuuming up water. If you want to dry the carpet as much as possible, keep vacuuming until you no longer see water being pulled up. As time has passed, the SteamVac has done an excellent job of maintaining my carpets.
My only gripe is that the dirty water container fills up too quickly and should be a little bigger. Ideally, the dirty water receptacle "should" be full right as you run out of clean water. Then, you shut down, empty the dirty water, refill the clean water and back to work. But this process gets out-of-sync with the dirty water receptacle filling up before you run out of clean water. So this can be a little inconvenient, but not a show-stopper.
The machine is well constructed but it IS plastic, with lots of compartments and latches and hose holders, etc, so one must simply be careful or those things will no doubt break off.A few other notes:
1. If you are not the type to read manuals, do read this one. Assembly and operation are easy if you sit down and read the manual through before starting. It's not like a vacuum cleaner where you just plug it in and go.
2. My machine leaked badly BUT it was my own fault. There is a one-time only setup procedure where you squeeze the trigger and push the Clean-Surge button to lock a rod into place. Push the Clean-Surge button firmly. There may be a loud SNAP which sounds like you broke something, but you didn't. Until you get that snap, the Clean-Surge (which releases extra water-cleaner solution) is on all the time, hence the leaking. I didn't push the button hard enough initially, so I had the leak problem.
EDIT December 2007
Apparently many people are assuming that without a loud snap, the Clean Surge will not work. All that matters is that your machine doesn't leak. If your SteamVac doesn't leak, it is assembled properly and the Clean Surge will work!!! The only reason I emphasized the "snap" was because so many people were having leak problems, which are easily solved. And it's possible that Hoover has changed the design after getting so many returns from people who didn't read the instructions in the manual. So don't get hung up on the snap. If your machine does leak after assembly, you know what to do.
3. ANY time it seems like there is no suction, the problem is that something is not seated properly. It is easy to snap the lid onto the dirty water container without lining it up properly, which causes a vacuum leak. If there is a vacuum leak, there is no suction at the bottom of the machine, where it is needed to suck up water from the carpet. Plus you'll see that the brushes aren't turning, as they're driven by vacuum. So recheck the dirty water lid. Carefully line up the hinges at the back. The front should snap closed very easily. If you have to force it a little to snap it closed, it means the back is not aligned properly and you'll get no suction.
4. If you have velvet or velvetine furniture, do NOT use the powered tool, use the utility tool. The powered tool is too strong for delicate fabric.
5. Like others have suggested, find a cheap alternative to the Hoover brand carpet detergent. One gallon of water doesn't clean a lot of carpet, and at 5 oz of soap per gallon, you go thru it fast.
6. Always be sure to dry vacuum your carpet with a regular vacuum cleaner first before using this machine to wash it. Be sure to remove and clean the brushes when you're done using this machine. Otherwise hair, thread, and balled up carpet fibers will dry on them and between them. Then the brushes won't turn. These are not "use and put away" machines like vacuum cleaners, they're "use, clean, and put away".
7. Here's something I do which you *might* want to try. For a very dirty carpet, I fill a cheap plastic 2 gallon watering can (or smaller for a smaller carpet) with hot water and a tablespoon or 2 of Oxy Clean. I then sprinkle the carpet heavily, being careful not to soak it. Then use the Hoover normally. Of course, this fills up the waste water receptacle long before the soapy water container is empty, but it still saves trips to the sink to load up on clean, soapy water.
8. Others have suggested using boiling water. Not for me, thanks. Too dangerous to handle and unnecessary, unless you've spilled or tracked in grease.
After reading countless reviews here, I have concluded that the problems people have encountered are from failing to properly set up the machine initially, failing to seat the dirty water lid properly, or failing to clean the machine after use. I recommend this Hoover. It won't perform miracles, but I think if it is not abused it will last a long time and do an excellent job of maintaining a carpet.
Click Here to see more reviews about: Hoover SteamVac Carpet Cleaner with Clean Surge, F5914-900
This powerful home steam vacuum saves you the expense and hassle of having to rent a steam cleaner and keeps rugs, upholstery, and bare floors (other than hardwoods) looking like new. The powerful 12-amp motor combined with five spinning brushes that operate at either high or low speed lift the usual dirt and grime out of carpets. By pulling on the trigger in the comfortable upright handle, this deep cleaner releases the included carpet/upholstery cleaner and hot tap water. For more stubborn stains or for high-traffic areas, this SteamVac also has a Clean Surge feature, which sends an extra blast of cleaning solution into the stain by simply pressing a button on the handle. When cleaning is complete, release the trigger and the SteamVac forces hot air into the cleaning path so you can do a few dry strokes over the stain. This deep cleaner has two separate water tanks to keep clean water apart from dirty water. The top tank holds the detergent and 1 gallon of hot water and automatically mixes the two so you don't need to get your hands wet. The lower tank holds the dirty solution picked up from the carpet and unlatches to easily pour out into a sink without spilling.
For cleaning stairs or upholstery, this deep cleaner has a long 8-foot hose and a special stair/upholstery nozzle that scrubs out spots. Other attachments include a bare floor nozzle and a powered hand tool that is also ideal for upholstery or small carpet areas. All tools are mounted on the front of the vac in a handy case. Other features of this deep cleaner include a brush indicator, which informs you that the brushes are spinning; an on/off foot pedal; a handle release pedal; and a 27-inch wraparound cord. The Hoover SteamVac is covered by a full one-year warranty. --Cristina Vaamonde
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