Average Reviews:
(More customer reviews)The set was purchased as a gift for me by my husband in an effort to make laundry easier (larger capacity = less loads) and be more effecient - it uses 1/3 the amount of water my un-he top loader did. He purchased the wfw9200sq elec. dryer as well.
While it was being delivered from Lowe's the installation man told me "be ginger with the doors, they break a lot, but a lot less than they used to." Okay.
The machine worked great for 5 days, then at 6am with much laundry to be done, I pressed power, put in a load, added the soap to the cheap plasticky soap dispenser (which I figured would be the first thing to go on the machine) and BEEEP BEEEEP BEEEP!!!!! F 26 flashes on the machine three times. So, I tried again. BEEEEP BEEEEP BEEEP F 26. Then I unplugged it. Then I tried it again. Then I called Whirlpool who said to unplug it. Which I did. BEEP BEEP BEEP F26.
"What does that mean?" I ask..
"Don't know" she said. "Never heard of F26 coming up on a display."
The she said they would dispatch someone in ONE WEEK. I explained that would not do, this machine was only a few days old. They gave me a priority service call (which I did not pay for) and the guy came the next morning.
He showed me a combination of buttons to push to get into some diagnostic mode to remedy the issue but assured me this was a fluke and would not happen again.
"What does F26 mean?" I asked.
" It's a door thing", he said, "but it's no big deal. Won't happen again."
" Why doesn't the phone-in customer service guy tell you the button combination and save the service call?"
I ask.
"Don't know" he said.
He leaves and literally 20 mintues later... BEEEP BEEEP BEEP F26 error. I tried the diagnostic code trick. Still with the "F26" error.
Then I tried to call the service man on his cell phone 3 times and he didn't answer. Then I called Whirlpool. They said they could send someone..... in ONE WEEK.
I went back to Lowes that day and asked that it be returned. I got a whirlpool cabrio top loader (thinking I would avoid the front loader door problem altogether) which was close to $1000 cheaper -- it is extremely loud, but no operational problems with it so far.
Bottom line, maybe I got a lemon, but 5 days of regular use and the thing blew up. It was quiet and did clean the clothes nicely and spun them almost dry so that the dryer need not run excessively. But I still wouldn't recommend it. $2500 for the pair is a lot of money.
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ENERGY STAR Qualified: The ENERGY STAR emblem signifies that the Duet washer meets the requirements set forth by the Department of Energy for cleaning efficiency.
AccuWash Temperature Control: Adjusts wash temperature continuously to assure wash results: Heats water to the necessary temperature to activate detergents: Helps prevent fabric shrinking and bleeding
Ultra Capacity Plus
Direct Inject Wash System: A stain-removing shower of concentrated detergent deep cleans large loads and delicate garments, ensuring thorough cleaning.
6th Sense Technology: As soon as the wash cycle is started, the washers use various sensors to determine the size of the load and precisely how much water is needed to clean it.: Heat sensors then monitor the temperature, and make sure water is warmed gradually to make cleaning enzymes optimally effective.: Suds sensors also work to prevent oversudsing in the low water wash system.
Care Control Temperature Managemen
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