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(More customer reviews)I ordered this Design Runner as a surprise gift for my mom. Well we were surprised all right! We expected it to be a portable handheld computer that you can design your own fonts (like journaling on the computer)Come to find out, it doesn't work that way unless you buy the extension pack for it which is another $50.00. Also it's difficult to get the thing to go in a straight line, and forget about doing turns with it-again only works that way if you order the extra add on packs. When we rcvd ours, the black ink cartridge that came with it did not work. My mom had to go out right away and buy another $40.00 ink cartridge just to get the machine to work. When we called the company about it, they were a major pain in the you know what. Customer service for Xyron is terrible. I was actually surprised at how bad they treated me on the phone, after staying on hold for 30 minutes, and going through four different customer service people. Finally a month later after complaining repeatedly they sent us a new ink cartridge. I said I was surprised with the lousy service, because I own a bunch of Xyron products, and I've never had a problem with any of them before this. I had a strong faith in the Xyron name. Well I guess they just produced a seriously bad lemon on the scrapbook market. Also-my mom has carpal tunnel in her wrist, and this machine is heavy, and difficult to push across the paper and hold the print button at the same time. The ink smeared and the font packs are expensive. I tried it over and over, thinking it was a user error on my part, and nope. The thing is just stinky. I could see how this item would make sense if you only used it for card making, but my mom and I are professional scrap bookers, and it is useless for a page bigger than 6x6. (Or greeting card size.) I personally don't have wrist problems, and the whole next day (after using this product for about 10 minutes the previous day), my wrist hurt. Over all I could not believe the expense of this product with all the add ons, and font packages, and carry case, not to mention the "special" ink cartridges you have to buy for it. Unfortunately I did not buy this item from Amazon, but from another on line scrapbook store, and the store owner, would not give me a refund after spending about $250.00 for the over all package. It's been six months and I haven't used it since we first got it, and I have no desire to ever pick it up ever again. Why put myself through the frustration all over again? I've been trying to unload it since I got it, and I can't send it back to the online store. None of my friends want to buy it from me, and for what I paid I would have to ask at least $50.00. Heck I can't even give this thing away! I hate myself for falling into the whole "I've never tried the product but it looks good from the website" deal. Bottom line-it's a piece of junk. Don't waist your time.-Stick with your at-home printer if you want to journal or title pages in a professional type-font. Item is sooo not worth the hassle. Maybe I can sell it on EBay, to some non-suspecting poor soul.
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Take the printer to the project with this lightweight, handheld, wireless printer--no computer, no mess, no frustration. With the use of interchangeable design discs, print beautiful fonts, designs, borders, phrases, and more on virtually any surface like paper, photographs, and fabric--even tough surfaces like metal, ribbon, twill, wood, and tissue. The unit silently prints as fast or as slow as desired--simply line up the crosshairs on the guide ledge with the print area, swipe the printer across the print point and the selected design will immediately appear. Choose whether a design prints just once, or repeats itself to create an endless border. The unit's simple user interface with touch-button selection allows instant access to all the designs, and its digital display screen shows exactly what's being printing. The printer comes complete with a protective docking station, one black ink cartridge, one starter disc with 40 designs, two 9V batteries, a user manual, and an idea book. The acid-free, non-toxic ink won't fade or deteriorate over time, and each ink cartridge will print up to 5000 inches of embellishments with proper storage. Ideal for scrapbook pages, cards, gifts, and other crafting projects, the printer measures approximately 3 by 3 by 9 inches and carries a two-year limited warranty.
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