Singer Sewing Machine/Embroidery Machine Futura CE350 Review

Singer Sewing Machine/Embroidery Machine Futura CE350
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(More customer reviews)
I recently bought this model of embroidery machine (not from Amazon).
I researched machines for a few weeks, and being a single girl in my early 20's, I didn't have much money to spend on one. So the Vikings that run you thousands of dollars were out of the question.
I read all the reviews on the 350 I could find. It was about half positive, half negative. I found a really good deal (machine, thread, bobbins, stabilizer, and all 5 software programs for $1,000) and decided that it was affordable for me, and since I'm new to embroidery I didn't need something really fancy anyway. Most of the bad reviews were about the error message popping up saying the thread is broke. Being an experienced and avid seamstress, I decided they must be threading it wrong or just using cheap, thin thread that's not meant for embroidery machines.
The first embroidery pattern I did was with the tutorial that came with my machine. It was so easy to do, and came out looking really good!
The next few patterns I did were also stock designs. Again, they looked okay. I got the error message about the thread breakage 50,000 times or so though. I'd check the bobbin, rethread the top, do everything I could think of, and a few stitches later it would beep at me again with the error message. I decided I was doing something wrong, read the manual front to back several times, looked up tutorials and discussion boards on the internet, everything. I have it down to a T. And still, it flashes the error.
But that's just where the trouble began.
After the 6th or 7th pattern I made, the machine turned to junk. It started ripping my fabric, skipping whole sections of stitching, the tension would go from way too tight (hence the fabric ripping) to way to loose, and loops would be left all over. I tried using every tension option, changed the needle to every weight and style, changed the stabilizer weight, changed thread brands and weights, changed fabrics......you name it, I did it. And the tension was still off. And my fabric was still being ripped.
Part of the reason I decided on this model was because it hooks up to your computer, and you can download your own images and designs. Let me tell you. NONE of the images I have made myself have turned out. And it's not because I'm doing something wrong or they simply aren't good embroidery patterns. Even simple two color designs don't work. The stitches of the two colors don't overlap at all, which causes gaps were there aren't supposed to be any. And then the fabric tears there. I've even contacted support about this, and they've walked me through all the steps.
Simply put, DO NOT WASTE YOUR MONEY ON THIS MACHINE!! Even if it works at first, the tension will be thrown off through no fault of your own, and you can spend days, weeks trying to fix it. But it won't fix. These machines are either just cheaply made, or they are defective and need to be recalled. I can't even use my machine anymore- the stitches are so uneven and ugly, if they are even there at all.
Don't be fooled by any of the positive reviews like I was- if you could talk to those same people now that they've had their machine for awhile and used it, they'd have the same tension, skipped stitch, and error complaints that the rest of us do.
Worst purchase ever.

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Automatic tension Top loading jam-proof bobbin system with clear cover (machine uses Class 15J bobbins) One-touch stitch selection 3 Stay Bright LED lights Optimum power control Drop feed Extra-high presser foot lifter Accommodates many types of thread spools Warning signals Aluminum frame Built-in stretch stitches Built-in quilting stitch Twin needle function 7mm stitch width One-step built-in buttonholes (choose from 4 different buttonholes) Optimal stitch settings Needle up and down function 13 needle positions

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